Youth
Leadership Lab

Complaint Form – ILO-E4Impact Youth Leadership Lab

Grievance Redress Mechanism (GRM)

Innovation Challenge and Youth Leadership Lab – Turkana and Garissa Counties

The Grievance Redress Mechanism (GRM) provides a confidential and accessible channel for receiving, assessing and resolving complaints, concerns and feedback related to the ILO-E4Impact Youth Leadership Lab. The mechanism applies across outreach, application, selection, pitching, Bootcamp participation, Youth Leadership Lab delivery, grant administration, safeguarding, inclusion, labour rights, reporting and close-out.

Applicants, shortlisted organisations, selected organisations, youth participants, mentors, county stakeholders, partner institutions, community actors and any person affected by programme activities may use this form. Complaints will be handled confidentially and without retaliation.

Upon receipt, E4Impact will register the complaint, assess the issue, review the available information and recommend appropriate action. Information provided through this form will be used only for complaint handling, follow-up, reporting and resolution.

Important. Please complete the relevant fields below. Fields marked with an asterisk (*) are required. Do not include sensitive personal information unless it is necessary for the complaint to be reviewed.

A

Complainant Details

County / location

B

Complaint Details

Programme stage concerned

C

Supporting Documents or Evidence

Please attach or list any supporting documents, messages, photos, screenshots, application references, attendance records or other evidence available.

File upload

Drag and drop files here, or

If additional documents cannot be uploaded through the form, please send them by email to accelerator.kenya@e4impact.org with the subject line: Additional Documents – GRM Complaint Form Submission.

D

Declaration

By submitting this complaint form, I confirm that the information provided is accurate and complete to the best of my knowledge. I understand that the information shared will be treated confidentially and used for the purpose of assessing, following up and resolving my complaint.

I consent to the collection, processing and storage of my personal data for complaint handling and reporting purposes, in line with applicable data protection and confidentiality requirements.

Please click the Submit Complaint button below to send your complaint to the programme team. Once received, the complaint will be registered, assessed and assigned for follow-up. E4Impact will seek to provide a timely response and work towards an appropriate resolution.